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Why aren't my BigCommerce products importing into Vend?


Latest update: - Ashleigh Burns

Setup

  • Vend for Mac or PC
  • BigCommerce Integration

Cause

Products can fail to import for three reasons:

  1. Products are set to invisible on BigCommerce
  2. The product or its variants does not have a SKU assigned
  3. The variant attribute amount exceeds Vend's maximum of three

Solution

  • Review affected products and attempt to reimport
  • If a second failure occurs, please contact Vend Support and we can assist with the problem 

Additional Information

  • If products are not corrected, orders containing products will not be displayed on Vend 

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This guide is for information purposes only. While every attempt is made to ensure that information is accurate and up-to-date, some information is subject to change. We encourage you to work with tax, legal and other professional advisers (as applicable) to determine your requirements. Vend will not be held liable for information in this document and reserves the right to alter the content at any time.