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Why aren't my BigCommerce products importing into Vend?

Ashleigh Burns
Updated


Setup

  • Vend for Mac or PC
  • BigCommerce Integration

Cause

Products can fail to import for a few reasons:

  1. Products are set to invisible on BigCommerce
  2. A product is meant to have variants however the options have not been generated on BigCommerce
  3. A product on BigCommerce is using a SKU already assigned to a different product in Vend
  4. A product on BigCommerce is using a SKU that already exists in Vend with a different product name than what's assigned on BigCommerce
  5. The variant attribute amount exceeds Vend's maximum of three variant options

Solution

  • Review and correct affected products and attempt to reimport
  • If a second failure occurs, please contact Vend Support and we can assist with the problem 

Additional Information

  • If products are not corrected, orders containing products will not be displayed on Vend

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This guide is for information purposes only. While every attempt is made to ensure that information is accurate and up-to-date, some information is subject to change. We encourage you to work with tax, legal and other professional advisers (as applicable) to determine your requirements. Vend will not be held liable for information in this document and reserves the right to alter the content at any time.