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Why are my Shopify sales not getting included in my Register Closure?


Latest update: - Guilli Mens

Problem

Shopify sales are not showing up in the Register Closure on the day the sales come through into Vend. 

Setup

  • Vend for Mac or PC
  • Shopify integration

Cause

This can happen if you are still awaiting payment, the sales will come into Vend as Closed sales. However, there will be a balance remaining in the sale. As there is no payment recorded yet, this causes the sale not to be included in the Register Closure.

Solution

The sale will be included in the Register Closure on the day that you add a Payment to the sale in Vend through the Sales Ledger. 

Additional Information

How to manually apply a payment to a sale 

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This guide is for information purposes only. While every attempt is made to ensure that information is accurate and up-to-date, some information is subject to change. We encourage you to work with tax, legal and other professional advisers (as applicable) to determine your requirements. Vend will not be held liable for information in this document and reserves the right to alter the content at any time.