"User Error" using Payment Express payment terminal


Latest update: - Mandy

Problem

Vend does not transfer payment to the Payment Express terminal and shows an error: "User Error".

UserErrorPX.png

Setup

  • Vend for Mac or PC
  • Vend on iPad 
  • Payment Express payment terminal

Cause

Your Payment Express account is not set up correctly with Vend.

Solution

Please reach out to Payment Express support. You can advise them of the error and request for new login details.

Additional Information

Contact details for Payment Express support can be found here: Contact Support