Problem

When processing a sale in Retail POS through the Commbank payment type, the payment does not send through to the terminal and the above error is displayed in Retail POS.

Setup

• Retail POS on iPad 
• Retail POS on Mac or PC
• Commbank Albert terminal

Cause

The Retail POS app on the Albert terminal is not open and running.

Solution

Please ensure that the Retail POS app is open and running on the Albert payment terminal before processing the payment in Retail POS through the Commbank payment type.

Additional Information