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Payment Failed. Looks like the Payment Terminal is Offline on Albert terminal (CWB)


Latest update: - Jordan Smith

Problem

When processing a sale in Vend through the Commbank payment type, the payment does not send through to the terminal and the above error is displayed in Vend.

Setup

  • Vend on iPad 
  • Vend on Mac or PC
  • Commbank Albert terminal

Cause

The Vend app on the Albert terminal is not open and running.

Solution

Please ensure that the Vend app is open and running on the Albert payment terminal before processing the payment in Vend through the Commbank payment type.

Additional Information

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This guide is for information purposes only. While every attempt is made to ensure that information is accurate and up-to-date, some information is subject to change. We encourage you to work with tax, legal and other professional advisers (as applicable) to determine your requirements. Vend will not be held liable for information in this document and reserves the right to alter the content at any time.