"Approved Close" message using Payment Express payment terminal


Latest update: - Mandy

Problem

Payment gets accepted on the payment terminal but declines in Vend. After the terminal approves the transaction, Vend displays the message below:

Screen_Shot_2019-03-31_at_3.36.00_PM.png

When you click Close, the payment is declined in Vend.

Setup

  • Vend for Mac or PC
  • Vend on iPad
  • Payment Express payment terminal

Cause

The payment terminal is configured with the default prompt.

Solution

Please reach out to Payment Express support to enable the Vend HIT prompt.

Additional Information

Contact details for Payment Express support can be found here: Contact Support