Payment gets accepted on the payment terminal but declines in Vend. After the terminal approves the transaction, Vend displays the message below:
When you click Close, the payment is declined in Vend.
- Vend for Mac or PC
- Vend on iPad
- Payment Express payment terminal
The payment terminal is configured with the default prompt.
Please reach out to Payment Express support to enable the Vend HIT prompt.
Contact details for Payment Express support can be found here: Contact Support