How to factory reset a Star TSP 100 printer using a DIP switch

Objective

At times, we direct retailers to do a factory reset on the TSP100 thermal printer (not having the dedicated RST button). If the printer has been set for a static IP and they have changed network providers- The configured IP needs to updated through DHCP. This article will help in returning the printer to its factory default DHCP setting. 

Setup

  • Star TSP 100 series - Thermal Printer

Steps

  1. Turn off your printer and unplug the power cable- whilst it is connected to your router and router should not be powered off.
  2. Turn your printer over and locate the panel with a single screw and remove it.fr100image001.jpg
  3. Once the panel is removed, you will find the small dip switch panel - where the printer dip switches will be all set to the left side. (refer to the image below)fr100image005.jpg
  4. Using a pen tip or a sharp object, set the dip switches to the right sidefr100image003.jpg
  5. Screw the panel back on and turn printer back to its upright position.
  6. Plug in the power cable and turn the printer back on. Ensure the printer is still connected to the router.
  7. Hold down the feed button and turn it back on whilst still holding down the feed button
  8. Once it prints, release the feed button.
  9. Look for the DHCP IP address -An example IP address would be: 10.0.1.2
  10. Turn off your printer and unplug the power cable again.
  11. Turn your printer over and reopen the small dip switch panel.
  12. Set the dip switches back to the left side (opposite of what they currently are)fr100image005.jpg
  13. Screw the dip switch panel back on
  14. Plug in the power cable and turn the printer back on. Ensure the printer is still connected to the router.
  15. Hold down the feed button and turn it back on whilst still holding down the feed button
  16. Once it prints, release the feed button - the printout will read that the DHCP is Enabled and IP address would have been atomically assigned from a similar range of the same network (similar to the IP on the Device that you run Vend on)
  17. If the IP is different - You can now set up a static IP by following the instructions here

Additional Information

Troubleshooting your Star TSP 100 (143) LAN/Ethernet Printer on iPad

 

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