Why are descriptions not showing for some variants?

Problem

When viewing the Inventory & Details screen from the iPad Sell Screen, some variants don't show a description whereas the parent and other variants do.

Setup

  • Vend for iPad

Cause

The variant/product doesn't have a description within the product details.  This could have been removed manually or not carried over by a third party integration.Solution

You can add a description to any product by exporting your product list to CSV and adjusting the column.

  1. From a Mac or PC, click Products.
  2. Click Export
  3. Open the file and navigate to the description column
  4. Type in or copy/paste a description into those empty description fields
  5. Save the file
  6. In Vend, click Import
  7. Drag in or navigate to your updated CSV file