Why are product images missing from my Quick Keys?

Problem

Some of the Quick Keys on your Sell Screen aren't displaying images and you would like the images to be added.

Setup

  • Vend for Mac or PC
  • Vend on iPad 

Cause

  1. An image has not been added to the product on the product page.
  2. The Quick Key is linked to a child variant(s) and not the parent product. 

Solution

 An image has not been added to the product

An image would need to be added on the product page for it to appear on your Quick Key. You can add an image to your product by following the steps below:

  1. Click Products
  2. Search for the product you want to edit and click on it
  3. Click Edit Product
  4. Under General, scroll down to Upload Images
  5. Drag and Drop the image or click Browse and select the image you want to add

The Quick Key is linked to a child variant(s) and not the parent product

All images are attached to the parent product when the product has variants. For a Quick Key to display the image, the parent product would also need to be linked to the Quick Key.


Additional Information

Setting up Quick Keys for Mac and PC

How do I setup Quick Keys on the iPad?