Vend does not transfer payment to the Payment Express terminal and shows an error: "HIT Start Failed".
- Vend for Mac or PC
- Vend on iPad
- Payment Express payment terminal
This usually occurs because of poor internet connection or the network connectivity between your terminal and your Mac, PC or iPad.
Perform a complete power cycle of the terminal
- Press and hold the Func and Clear buttons together for three seconds until you hear a few beeps
Check if the terminal is connected to the internet
- Press Menu
- Navigate through and select Logon
- The terminal screen will now show accepted.
If you are using Vend on an iPad, please reboot your iPad after performing the steps above. For a Web browser, please close and relaunch Vend again.