Why was a product sold at a different price, even though it showed no discounts applied to it?


Latest update: - Sadaf Sadeghian

Problem

A product shows a different retail price when added to the sell screen, but there is no discount shown on the sale. 

Setup

  • Vend for Mac or PC
  • Vend on iPad

Cause

This product is apart of a Price Book that has defined a different retail price for the product.

Solution

Vend for Mac or PC

  1. Click Products
  2. Click Price Books
  3. Look through your Price Books to locate the one that includes the product
  4. Edit the Price Book as required and click Save Price Book

Vend on iPad

  1. Tap on the three horizontal bars
  2. Tap Dashboard
  3. Tap Menu
  4. Tap Products
  5. Tap Menu
  6. Tap Price Books 
  7. Look through your Price Books to locate the one that includes the product
  8. Edit the Price Book as required and tap Save Price Book

Additional Information

Updating a Price Book