Setting up and using your Dejavoo payment terminal with Retail POS (X-Series)

Use the drop-downs below to set up your Dejavoo terminal and learn how to use the payment terminal in-store.

Set up your Dejavoo payment terminal

Follow the steps below for each Dejavoo payment terminal you want to set up. 

  Important

Each payment terminal can only be paired with one Register at a time.

Connect the Dejavoo payment terminal

1. Connect the payment terminal to a power source.

2. Turn the payment terminal on.

3. Plug your payment terminal into your Internet router using an ethernet cable.

4. Once your payment terminal is connected to the internet, it will display POS Online on the payment terminal screen.

  Important

If your payment terminal becomes disconnected, the payment terminal will display POS Offline.

5. You will be asked to set the time on your payment terminal, please ensure this is correct as this will have an impact on the daily batch and settlement.


Create the payment type in Retail POS

1. Navigate to Setup > Payment types (for the Retail POS app on iPad, this can be found under Menu > Dashboard).

2. Click the Add Payment Type.

3. In the Payment Type drop-down, select Payment Gateway.

4. Click Begin Setup.


Pair the Dejavoo payment terminal to Retail POS

1. On the Payment Gateway page, enter the name to display for this payment type.

2. In the Pair payment terminals section, click Connect a terminal.

3. Enter the Serial Number from the terminal.

4. Select the register you want to pair the terminal to.

5. Click Pair Register.

6. Click Save.

Reassign a Dejavoo payment terminal to a new register

If you want to use a Dejavoo payment terminal you've already connected with a different register, you'll need to reassign it.

1. Navigate to Setup > Payment Types.

2. Locate the Payment Gateway payment type and click the pencil icon. This will take you to the edit payment type page.

3. Locate the payment terminal you want to reassign and click on the Trash icon beside the pairing.

4. Confirm the deletion by selecting Delete Pairing.

Your payment terminal is now ready to be paired to the new register. Follow the steps in the Pair the Dejavoo payment terminal to Retail POS section above.

Taking payment with your Dejavoo payment terminal

On the Sell screen

1. Add your items to the sale and click Pay.

2. On the Pay screen, select the payment type you created for the Dejavoo payment terminal.

3. Retail POS will display the amount you should receive.

4. The payment terminal will show the amount to pay.

5. Your customer can then tap, swipe, or insert their card to complete payment.

6. Retail POS will display whether the transaction is accepted or declined.

Processing a card not present transaction

On the Sell screen

1. Add your items to the sale and click Pay.

2. On the Pay screen, select the payment type you created for the Dejavoo payment terminal.

3. Retail POS will display the amount you should receive.

4. The payment terminal will show the amount to pay.

5. On your payment terminal, key in the Pan, followed by Expiry date and CVC when prompted.

Both the terminal and Retail POS will show you whether the transaction has been accepted or declined.

Processing a return

Returns are processed using the Retail POS return process, refer to our Returning a sale in Retail POS (X-Series) guide for steps.

Once you've selected the payment type you created for the Dejavoo payment terminal, the transaction will be sent to the payment terminal.

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