- Retail POS for Mac or PC
- Click Sell
- Click Sales History
- Search for the sale and click on it to expand
- Click Return Items
- In the product search bar, type in Gift Card and add it to the sale
- Enter the customer's active gift card number
- Click Add Funds to Gift Card
- Enter in the same amount that is being refunded.
- Click Add to Sale
- Click Exchange and complete the sale
Reloading Gift Cards is only available on Retail POS for Mac or PC and not on iPad.
Why can't I reload gift cards on iPad?
How to reload a Retail POS Gift Card
Can I return a gift card sale?