Error: "Xero says your payments are more than the invoice's balance"

Problem

When attempting to post Register Closures or On Account Sales, an error message is displayed stating "Xero says your payments are more than the invoice's balance. This happens when you add extra items in Vend, or take payment and give change".

Setup

  • Vend for Mac or PC 
  • Xero

Cause

A sale that has payments worth more than the total of the sale. Xero does not accept payment amounts to be larger than the total of the invoice. 

Solution

  1. Click Sales Ledger
  2. Add the receipt number in the Receipt Number field
  3. Click Update
  4. Click on the Sale
  5. Click on Xero
  6. Click on View on Xero
  7. Add the extra items to match in Xero, or remove the overpayment.
  8. Reapply them as an exact amount (make sure the date is correct)
  9. Click the Xero button next to the sale to resend it.