Why do I see an infinity sign under Stock on Hand when placing a stock order?


Latest update: - Sadaf Sadeghian

Problem

When I add a product to a stock order or a stock transfer, I see an infinity sign under Stock on Hand instead of a number. 

Setup

  • Vend for Mac or PC

Cause

Inventory Tracking is disabled for the products that show infinity sign for their stock on hand. 

Solution

You would need to enable Inventory Tracking for the products to be able to view stock levels. You can do so through the Add/Edit Product page in Vend or through a CSV import. 

Through the Add/Edit Product page

You can enable tracking inventory for each product individually. To do so, you would need to follow the steps below:

  1. Click Products
  2. Click on the name of the product you wish to enable inventory tracking
  3. Click Edit Product
  4. Scroll down to Inventory
  5. Select Track Inventory for this Product
  6. Click Save

Through CSV Import

You can enable inventory tracking through a CSV import:

  1. Click Products 
  2. Click on Export List to export a CSV file of all your products
  3. On your CSV file, change the value of the "track_inventory" column to 1 for the products you want to track inventory for.
  4. Make sure you have the correct inventory levels enter in on the CSV file and save it as CSV
  5. Import the CSV file onto your Vend store

Additional Information

How to enable inventory tracking through CSV