Hi. How can we help?

Why am I not receiving the reset password email?


  • Retail POS for Mac or PC
  • Retail POS on iPad


1. The incorrect Username is being entered

2. The email associated has not been verified

3. The primary admin has a username other than their email


1. Check Username details, they will be:

  • Non case-sensitive
  • Space-sensitive
  • If a Primary Admin, use your email address

2. Check your email for email to Verify your email from Retail POS.

3. If you are the primary admin, check your Username under Setup>Users and send the reset password email to the Username. 

Additional Information

Reset Your Retail POS Password


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