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Why am I not receiving the reset password email?

Tatiana Papaioannou
  • Updated

    •  Setup

    • Vend for Mac or PC
    • Vend on iPad

    Cause

    1. The incorrect Username is being entered

    2. The email associated has not been verified

    3. The primary admin has a username other than their email

    Solution

    1. Check Username details, they will be:

    • Non case-sensitive
    • Space-sensitive
    • If a Primary Admin, use your email address

    2. Check your email for email to Verify your email from Vend.

    3. If you are the primary admin, check your Username under Setup>Users and send the reset password email to the Username. 

    Additional Information

    Reset Your Vend Password

     

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    This guide is for information purposes only. While every attempt is made to ensure that information is accurate and up-to-date, some information is subject to change. We encourage you to work with tax, legal and other professional advisers (as applicable) to determine your requirements. Vend will not be held liable for information in this document and reserves the right to alter the content at any time.