Why are my Shopify order syncing to the sales ledger with a blank customer name?


Latest update: - Ashleigh Burns

Setup

  • Vend for Mac or PC
  • The Shopify Integration

Cause

A Shopify order will sync to Vend with a blank customer name field if the customer already exists in Vend with the same e-mail address and was created without a first_name and last_name. 

Solution

  1. In Vend click the Customers tab
  2. Click Export List
  3. Edit CSV for customers without a first_name and last_name and save file
  4. In Vend, click the Customers tab
  5. Click Import Customers

Additional Information