Paying off a customer's On Account balance

On Account sales are sales where a customer purchases products that they take away at the time of sale and intend to pay off at a later date.

When it comes to paying off these balances, your store can set whatever policy it desires around timing and methods.

In order to apply a payment to a customer's On Account balance, you can either Apply a payment on the Customers page or apply a payment during a sale. Refer to the relevant section below for further steps.


Apply a payment on the Customers page

You can apply a payment to a customers On Account balance (i.e accepting cash, or processing an integrated payment type outside of Vend). To do this, follow the steps below:

  1. Navigate to Customers -> Customers
  2. Identify the customer, using filters if necessary
  3. Click on the customer's name to expand
  4. Click Pay Account Balance 
  5. Enter the Amount 
  6. Select the Payment Type from the drop-down menu


    If you are paying off the On Account balance with an integrated payment method, the amount will not automatically trigger your payment terminal.

    You need to make sure to also enter the amount manually into your integrated payment terminal.

  7. Select the Register you wish to attach the payment to from the drop-down menu
  8. Click Pay Balance to finish

The payment will now be applied (starting with the oldest invoices first) and the customer's total balance will be updated.

After you refresh the page, you will see the new balance, adjusted accordingly.


Xero integrated retailers may take a few seconds to update all of the invoices and sync them with Xero.

Apply a payment during a sale

If the customer is making a new purchase and wants to make a payment towards an On Account balance, this can be done at the same time. This also allows you to use an integrated payment type without having to manually process and apply the payment later.

To apply a payment during a sale, follow the steps below:

  1. Navigate to Sell -> Sell
  2. Add the Customer to the sale
  3. Add the products to the sale
  4. Click Pay
  5. On the This customer has an unpaid Account Balance banner, click Add Payment
  6. Enter the value that the customer wishes to pay off the On Account balance in Amount to Pay
  7. Click Add Payment to add the On Account payment to the sale total
  8. Process the sale using the customers desired payment method
  9. Click Complete Sale
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