How to send Connection Logs to Tyro help desk on Mac or PC

Objective

Uploading Tyro connection logs for Tyro payment terminals

Setup

  • Retail POS for Mac or PC

Steps

  1. Click the link https://iclient.tyro.com/logs.html from your PC or Mac on which you are running Retail POS 
  2. Click on Send to Tyro

Screen_Shot_2019-02-24_at_11.55.06_AM.png

 

Additional Information

Retail POS does not have access to the logs. They are only visible to Tyro.

 

Did this answer your question?
Have more questions? Contact us so that we can help you out.