Can I undo a store credit payment made on a sale?

Setup

  • Vend for Mac or PC
  • Vend on iPad

Answer

You can undo a store credit payment on a sale either by performing a return and issuing the return on store credit, or by voiding the sale.

Voiding a Sale

For iPad users, follow all steps. For Mac or PC users, start from step 4.

  1. Tap the 3 horizontal lines at the top left corner of your screen
  2. Tap Dashboard
  3. Tap Menu
  4. Click/Tap Sales Ledger
  5. Use the filter options to isolate the sale
  6. Click/Tap Update
  7. Click/Tap the sale line so it expands
  8. Click/Tap Void

Additional Information

Issuing Store Credit as Part of a Return