The BigCommerce Integration - How does it work, and how do I set it up?

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The Vend-BigCommerce integration shares product, inventory, customer and sales information between both systems, simplifying daily operations by saving time on manual admin and double-entry. Information is kept up-to-date between your online and brick-and-mortar stores, so you can be confident that you will only sell stock you have.

  Important

  • Once your Vend and BigCommerce accounts are connected, Vend becomes the system of record.
  • You should manage your product catalogue, pricing and inventory information in Vend to ensure everything stays accurate and up-to-date.
  • BigCommerce feeds important information back to Vend such as online sales, new customer or existing customer information associated with a sale, and inventory from a sale to keep stock levels in sync.
  • Please click the following link for more on how to use the BigCommerce integration!

New to BigCommerce

If you are new to BigCommerce, you will need to set up your account before connecting it to Vend. Click Find out more to learn more on how to set up.

Once you have set up your BigCommerce account, you are all set to connect your store with Vend. To do this, follow the steps below:

1. In Vend, open the Setup page, and click Add-ons.

2. Find the BigCommerce add-on and click Connect to Vend.

3. This will take you to the Connect to BigCommerce page. Click on I don't have a BigCommerce account. Click Find out more if you would like to learn more about using BigCommerce with Vend. This will take you to a new page where you will be able to learn more about the integration.

Things to check before integrating

  • For Vend users, the BigCommerce integration is only available on the Pro or Enterprise plan of our latest pricing. If you’re on the Lite plan, you’ll need to upgrade to connect your Vend store to BigCommerce.
  • You will need your store URL and your login credentials to set up the Vend-BigCommerce integration.
  • Make sure you have set up all the products you need before activating the Integration. If you have products on both platforms, make sure their SKUs match.
  • We recommend you take a back-up of any product data in either system before you begin. You can export your Vend products on the Product page and you can export your BigCommerce products on their Product page.
  • Any third-party BigCommerce app that changes your prices or SKUs will cause problems. Please test this thoroughly before switching on another integration to your BigCommerce store when linked with Vend.
  • We recommend creating a separate payment type just for BigCommerce orders.
  • We recommend setting up a new register in Vend in the outlet you want to link to BigCommerce. This is because sales made in BigCommerce after you close your store’s register for the day will re-open the register. Setting up a separate register ensures all your reporting is clear.

Setting it up

1. In Vend, open the Setup page, and click Add-ons.

2. Find the BigCommerce add-on and click Connect to Vend.

3. This will take you to the Connect to BigCommerce page. Click on the I have a BigCommerce account. option and you will be able to start entering your BigCommerce store details.

4. Click Next

5. Follow the BigCommerce steps to sign in to your BigCommerce Account.

6. The next page is How do you want to sync your data

7. First, choose a payment type to record BigCommerce payments. We recommend that you set up a separate payment type just for BigCommerce payments so you will be able to distinguish what is being sold online as compared to in-store.

8. Select a register to save BigCommerce sales to. We recommend setting up a new BigCommerce Register to track online sales separately from your in-store purchases. To learn how to set up a new register, click here.

9. Next, choose one or more outlets to sync your inventory with BigCommerce. The outlet associated with the Register you selected will already be greyed-out. If you would like to select more than one outlet, check out this article.

10. If you want to allow customers to redeem BigCommerce Gift Certificates in-store, you’ll need to enable this feature by updating permissions.

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Once you’ve updated permissions, make sure that the feature is checked.

11. Click Connect BigCommerce.

  Note

By selecting Back, this will take you to the start of the process, and you will have to input all the fields again.

Testing your integration

At this point, we recommend running through some test scenarios to make sure your integration is working as intended.

For a detailed breakdown of those scenarios, please visit and read through this help centre article.

Next steps

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