Troubleshooting Moneris for Vend on iPad


Latest update: - Lucia Palozzi

Objective

Resolve issues with the connection between the Moneris terminal and Vend on iPad. 

Setup

  • Vend on iPad 
  • Moneris integrated payments

Steps

Make sure the ethernet params are set to static

  1. Enter ##08 on your Moneris terminal
  2. Select COMMS TYPE
  3. Select ETHERNET 
  4. Save the settings with the green button
  5. Once you see TCP CONNECTION OK press the red button to get back to the home screen
  6. Print the configuration of the terminal by entering ##16 from the main screen (enter NO when prompted about trailer messages)
  7. Take note of the ETHERNET PARAMS section and make sure the type is set to STATIC

Add the Moneris terminal into the Vend app.

  1. On the Moneris terminal, press ##16
  2. Select No when prompted to Print trailer messages
  3. Find the Address on the print out
  4. On the Vend app, tap Settings on the side menu
  5. Tap Hardware
  6. Tap Moneris
  7. Remove the IP address and enter the Address exactly as it appears on the print out
  8. Ensure the Port Number says 9999 in bold lettering (not greyed out)
  9. Tap Save

Make sure the Moneris terminal and the iPad are on the same network.

  1. Tap Settings on the iPad home screen 
  2. Tap Wi-Fi and then tap the (i) beside the network that the iPad is on
  3. Make sure the first 3 parts of the IP address on the iPad matches the first 3 parts on the Moneris IP address