Can I correct the gift card number used on a sale?


Latest update: - Nath Cohen

Question

If I enter a gift card number incorrectly when activating or redeeming a gift card - can it be corrected?

Setup

  •  Vend for Mac or PC
  •  Vend for iPad

Answer

There's no way to directly edit the gift card number entered however there are steps you can take to resolve the problem.

If you haven't yet closed the sale, choose Discard sale at the top of the Sell Screen.

If you have already closed the sale with a payment, you'll need to void and re-create it from the Sales Ledger to correct the gift card used. 

Additional Information

How to recreate a sale