Why is the discount applied to a sale greater than what was set up in the promotion?

 

Setup

  • Retail POS for Mac or PC
  • Retail POS on iPad

Cause

 There could be two reasons for this:

  • Price books are applied to the same products in the sale.
  • The wrong promotion type is being used (example: a basic promotion instead of advanced promotion)

Solution

Promotions and Price Books 

Retail POS stacks promotions with price books. Therefore you should go through the different price books and promotions that are currently active and remove the products you don't want the additional discounts applied to.

Switching from a basic promotion to an advanced promotion

Basic promotions can only apply a dollar or percentage discount off of each product in the promotion, where as in advanced promotions you have more filtering options.

Additional Information

Advanced Promotion Options

Do Promotions and Pricebooks work together?

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