How to manually import Shopify orders that have not synced to Retail POS (X-Series)

Setup

• Retail POS for Mac or PC
• Shopify Integration

Steps

Through the Shopify app Page:

1. Click Setup
2. Click on Apps
3. Beside Shopify click on the pencil icon
4. Click on Get Shopify Orders
5. In the drop-down list select Get New Shopify Orders

Through the Retail POS Sales Ledger:

1. Click Sales Ledger
2. Click on Update Shopify Orders

Additional Information

• Orders will not import if they include deleted products
• Orders can fail to import if they were placed on a 3rd party fulfillment app connected to Shopify
• Shopify orders older than 60 days are unable to be imported into Retail POS

Why Aren't My Shopify Sales Appearing in My Sales Ledger