Why can't I update the inventory levels of a Product in a specific Outlet?


Latest update: - Agata

Question

I'm trying to manually update the inventory levels of my Product in a specific Outlet but the inventory levels keep reverting back to the previous quantity. Why is this happening?

Setup

  •  Vend for Mac or PC

Answer

Usually, it's caused by processing a sale of this Product with a large quantity, for example, 10,000,000,00. It can happen by accidentally scanning a barcode into the quantity field on the Sell Screen. Such sale will cause issues with the way the inventory levels are displaying and updating on the Product Page.

Additional Information

In order to fix this issue, the affected sale needs to be voided and recreated with the correct quantity.

How to void a sale using the Sales Ledger
How to recreate a sale