How to troubleshoot your Socket Mobile Scanner on iPad


Resolve issues with your Barcode Scanner not scanning products onto the Sell Screen


  • Vend on iPad
  • Socket Mobile Scanner 7Ci/7Qi or S700/S740


Unpairing the device and resetting to factory default

  1. Press and hold on the two buttons on the scanner for 3-4 seconds until you hear three beeps

  2. You can print the Barcode below and scan it to reset the Barcode scanner to factory settings


Remove the scanner from your iPad Bluetooth settings

  1. Open your iPad Settings App
  2. Tap Bluetooth
  3. Tap the 'i' next to the device name
  4. Tap Forget device

Reboot your iPad

  1. Press and hold the power button for a few seconds
  2. Wait until you see Slide to Power Off appear on your screen
  3. Swipe the Slide to Power Off slider
  4. Press the power button again and wait for your device to turn on

Additional Information


  • Please follow the step-by-step guide below to set it up again.

Setting up my Socket Mobile Scanner for iPad

  • If you aren't able to hear the scanner beep more than once while pressing the scanner buttons, it means it is low on battery. Please ensure that your scanner is fully charged before attempting the troubleshooting steps above.