Why is a customer balance negative in Xero, but positive in Vend?


Latest update: - Lucia Palozzi

Setup

  • Vend for Mac or PC
  • Xero integration 

Answer

In Vend, a positive customer balance means that the customer has funds they can spend in your store and a negative balance means that they owe your business. 

In Xero, a positive customer balance means that the customer owes money to your business and a negative balance means that the customer has funds they can spend in your store.