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  4. Failed Payments

What to do when your Vend account payment fails

Salha
  • Updated

    • Objective

    To resolve a failed payment for your Vend subscription errors when paying for your Vend plan.

    Setup

    • Vend for Mac or PC

    Steps

    1. Ensure the card on file has not expired. You can check which card Vend has on file under Setup > Billing
    2. Ensure it is not an old or cancelled card
    3. Ensure that the card number has been entered correctly
    4. Check with your bank to see if your credit card is authorised for an international transaction (specifically for VENDHQ.COM.) if you are located outside of USA, Australia, New Zealand, United Kingdom, and Canada
    5. Ensure online transactions are authorised for the credit card
    6. Ensure there are sufficient funds on the card to make payment
    7. Confirm and update your card details in Vend under Setup > Billing
    8. If the transaction is unsuccessful, reach out to Vend Support

    Additional Information

    Vend will automatically try to retake your payment when you update your card details

    Paying for your Vend Plan FAQ

     

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    This guide is for information purposes only. While every attempt is made to ensure that information is accurate and up-to-date, some information is subject to change. We encourage you to work with tax, legal and other professional advisers (as applicable) to determine your requirements. Vend will not be held liable for information in this document and reserves the right to alter the content at any time.