Setting up your Star TSP100/TSP100III (Wireless) for PC, Mac or iPad

  Important

Updating to iOS 14+ on iPad will prompt you to grant the Retail POS app permissions to access Bluetooth and Local Network settings on your iPad.

If declined, this will cause your printer to no longer function. To fix this, ensure that Bluetooth and Local Network Permissions are enabled in Settings > Lightspeed Retail POS (X) on your device.

Retail-POS-iPad-iOS-14-Update-Warning.jpeg

This guide provides step-by-step instructions to connect your Star TSP100III wirelessly to your internet router and provide wireless receipt printing.

Select the tab for your device platform (Mac, Windows PC or iPad) and follow the provided steps.

For more information on your TSP 100III Wireless Printer, refer to Star's Online Manual.

mceclip0.png

Device checklist

To set up your receipt printer with your PC, Mac or iPad, you'll first need to make sure you have all the peripherals needed.

Cables

You will need a power cable for the printer.

Receipt Rolls

Make sure you have 80mm receipt rolls. To load your receipt roll open the latch on the top right of the printer, place the roll inside, and pull some of the paper through before closing the lid.

Cash drawer (optional)

You may also wish to set up your cash drawer at the same time, to do this you'll need an RJ12 cable. This is a specialized cash drawer cable that is similar looking to an ethernet cable but is smaller on one end.

Use the app

Using the dedicated app (TSP100III Utility Mac/iPad) will help you set your product up easily.

Windows PC Mac iPad

Connecting your printer

1. Connect the Star TSP100/TSP100III to a power source using the provided power cable

2. Turn your printer on and wait for the blue light to stop blinking.

3. Insert your paper roll.

You are now ready to connect your printer to your wireless network. The simplest way to connect your printer is by a WPS.

However, if your router does not support WPS, use the steps under Connect by AP network mode instead.


Connect by WPS

1. Press and hold the red Pair button on the back of your printer until the blue light on the front of your printer starts blinking.

2. On your router, press the WPS button. The usage procedure of the access point or router will vary according to the device.

  Note

Steps 1 and 2 have to be done within 30 seconds of each other. If not, repeat the steps.

3. This will establish a connection between your printer and your router. The Ready light on the printer will now be solid and your Network Configuration and Current IP Parameters Status will print out automatically.

4. Under Current IP Parameters, make a note of the IP Address. This will be your printer's new dynamic IP address.

If the IP address on the receipt says "NONE" or "0.0.0.0", the printer is not connected to the internet. Retry steps 1 and 2 again to ensure the printer is paired to the network.


Connect by AP network mode

This involves printing your network configuration and current IP Parameters and setting your wireless LAN settings. To achieve an AP network connection, the printer should be connected to your router using an ethernet cable.

Printing your Network Configuration and Current IP Parameters

1. Switch your printer off using the power switch.

2. Press and hold the Feed button on the front of the printer while the printer is turned off.

3. While still holding the Feed button, turn your printer back on.

4. Once your Network Configurations and Current IP Parameters Status receipts print successfully, release the Feed button.

If the IP address on the settings receipt says "NONE" or "0.0.0.0", the printer is not connected to the internet. Double-check the ethernet cable is connected securely to both the back of the printer and the router and then press and hold the 'push' button again.

5. Take note of the SSID under Network Configuration

6. Take note of the IP address under Current IP Parameters Status


Setting your wireless LAN settings

1. Open the Network Settings on your PC and select your printer's name (the SSID you noted above).

2. Click Connect.

3. From your web browser, enter your printer's default static IP address and hit Enter

4. Click Login.

5. In the new Authentication Required window, enter the following:

  • User Name: root
  • Password: public

6. Click OK

7. Click Cancel, to close the new security window.

8. Click the WLAN Settings.

9. Select Infrastructure Mode and enter the following:

  • SSID: your WI-FI network name.
  • Security: WPA2/AES.
  • Security Key: your Wi-Fi network password.
  • Click Submit.

10. From the left menu, click the Save section and navigate to Save > Configuration printing > Restart Device.

11. Click Execute.

Your printer will automatically make a printout. Under the Current IP Parameters Status, take note of the IP Address. This is your printer's new dynamic IP address.


Installing your printer driver on your computer

1. Go to the Star Micronics website.

2. Click TSP100 futurePRNT Software Lite to download the latest driver.

3. Go to the Downloads folder on your PC and double-click the downloaded file to expand.

4. From the new folder, double-click Autorun.

5. From the Compressed (Zipped) Folder windows, click Extract All-> Extract.

6. From the tsp100 folder, double click Autorun.

7. In the new TSP100 futurePRNT window, click Installation -> I Accept.

8. Follow the installations steps to install the printer driver on your computer.

9. Deselect the Launch Star Cloud Services Web site and click Finish once you are done.


Adding your printer to your computer

1. Open the LAN & Bluetooth Setup Tool, and search for LAN.

2. Click LAN & Bluetooth Setup Tool.

3. From the new User Account Control window, click Discovery.

4. Click on your Star printer and its dynamic IP address and click Print Queue.

5. From the new Print Queue window, select the Print Test checkbox and click Apply.


Printing on Retail POS with Star

Perform a test print

Now that your Star TSP100/TSP100III is installed you can start using it to print your receipts in Retail POS.

To perform a test print, follow the steps below:

1. Navigate to Sell > Sales history

Epson-TM88V-Sales-History.png

2. Click a sale to expand it

Epson-TM88V-Sales-History-Expand-Sale.png

3. Click Print receipt

Epson-TM88V-Sales-History-Expand-Sale-Print-Receipt.png

4. Select the receipt template you’d like to use

Epson-TM88V-Sales-History-Receipt-Template.png

This will take you to the print preview screen. If the Star TSP100/TSP100III is not your default printer, click Change and select the printer from the list.

You will also want to untick headers and footers and set the paper size to 72mm - 2000mm or 72mm - receipt.

Once that's been changed you should be able to print out a receipt.

  Note

If you set your paper size to 72mm - 2000mm or 72mm - receipt without disabling headers and footers, the printer will not auto cut at the main receipt

Once that's been changed you should be able to print out a receipt.


Set up your cash drawer

Once you've got the printer all set up, you can connect your cash drawer.

The cash drawer connects to your receipt printer and is triggered to open when you finish a cash or cheque sale, and the receipt is printed by the printer.

To set up the cash drawer:

1. Plug the RJ12 connector cable (the one that looks similar to a phone line) from the cash drawer into the receipt printer.

2. Next, go to your Devices and Printers window on your computer.

3. Right-click on your receipt printer, select Printer Properties > Device Settings.

4. Once in here change the Peripheral Unit Type to Cash Drawer and set the Unit 1 and 2 options to Document Bottom.

  Tip

If you want your cash drawer to fire before the receipt prints you can set the Unit 1 and 2 options to Document Top.

5. Save these settings and test it by performing a test print.

Did this answer your question?
Have more questions? Contact us so that we can help you out.