How to troubleshoot the Vend iPad app


Latest update: - Lucia Palozzi

Objective

Resolve glitches and issues within the Vend iPad app.  

Setup

  • Vend on iPad 

Steps

Update the Vend app

  1. In the app store, search for the Vend app
  2. If the Vend app says Update, tap this to update your app

Update your iOS Version

  1. On your iPad's home screen, tap Settings
  2. Tap General
  3. Tap Software Update 
  4. If there is an update available, tap Download and install 

Clear the iPad Cache

  1. On your iPad's home screen, tap Settings
  2. Tap Safari
  3. Tap Clear History and Website Data 

Delete and Reinstall the Vend app

  1. Tap and hold the Vend app
  2. Tap the 'x' that will appear on the corner of the app
  3. In the app store, search for the Vend app
  4. Tap to download the app

Additional Information

  • Deleting and reinstalling the Vend app will disconnect Vend from any hardware/payment processors you are using. 
  • Before deleting the app, make sure you have an Apple ID so you will be able to download the app again 

 

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