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Customer account balance does not match between Vend and Xero

Lucia Palozzi
  • Updated

    • Setup

    • Vend for Mac or PC
    • Xero integration

    Cause

    • On account sales are not syncing to Xero
    • Overpayments in Vend/Xero
    • Payments were applied in Xero and not synced to Vend

    Solution

    On account sales are not syncing to Xero

    1. In Vend, click Customers
    2. Find the affected customer
    3. Click View Sales History 
    4. Click the red Xero icon next to the on account sales that have not synced to post them to Xero

    Overpayments in Vend/Xero

    • If there is an overpayment on an invoice in either Vend or Xero, this will not be able to sync between the two platforms and must be accounted for manually 

    Payments were applied in Xero and not synced to Vend

    • If a payment is applied in Xero, it will have to be synced to Vend in the sales ledger

    Additional Information

    How do payments from on account sales sync between Vend and Xero?

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    This guide is for information purposes only. While every attempt is made to ensure that information is accurate and up-to-date, some information is subject to change. We encourage you to work with tax, legal and other professional advisers (as applicable) to determine your requirements. Vend will not be held liable for information in this document and reserves the right to alter the content at any time.