Store credit option is greyed out when processing a return

Setup

  • Vend for Mac or PC
  • Vend on iPad

Cause

  • User does not have permissions to issue store credit through a return
  • No customer is added to the return

Solution

User does not have permissions to issue store credit through a return

  • Cashiers and managers must have 'issue store credit for a return sale' enabled in their user permissions

No customer is added to the return

  • A customer must be added to the return in order to issue store credit

 Additional Information

Customize user roles

Adding a customer to a sale