How to return a sale on iZettle that was paid with a different method

Objective

A sale was paid for with a method other then iZettle. The customer now needs a refund onto their card.  

Setup

  • Vend on iPad
  • iZettle

Steps

  1. Follow these steps to return the funds using the iZettle app
  2. In Vend, tap to open the side menu
  3. Tap Dashboard
  4. Tap Sales ledger
  5. Tap the sale you want to return
  6. Tap Apply payment/refund
  7. Enter the amount to be returned to the customer

Additional Information

Check with your store's return policy before returning a sale onto another payment type.