Hi. How can we help?

Setting up your Star TSP100/100III and TSP143/143IV printer (USB)

Setting up the Star TSP100/143 for Mac
1. Connect the Star TSP100/143 to a power source using the provided power cable
2. Using the provided USB cable, connect one end to the back of the printer and the other end to your Mac.
3. Turn the printer on.
Download the printer driver for Mac

A printer driver is a specialized software that allows the printer to run correctly on your computer. To download this and install your printer, follow the steps below:

1. Go to the Start Micronics website.

2. Click the CUPS Driver for macOS.

3. Once completed, double-click the .zip file in your Downloads folder to extract it.

4. This will create a new folder of the same name. Open it and go to Driver.

5. Double-click the .pkg file here and follow the install guide instructions.

6. Restart your Mac.

7. Plug in the USB cable from the printer to your Mac.

Perform a test print

Now that your printer is installed, you can start using it to print your receipts in Retail POS. To perform a test print, follow the steps below:

1. Navigate to Sell > Sales history.

2. Click a sale to expand it.

3. Click Print receipt.

4. Select the receipt template you’d like to use.

This will take you to the print preview screen. If the printer is not your default printer, click Change and select the printer from the list.

You will also want to untick headers and footers and set the paper size to 72mm - 200mm or 72mm - receipt.

Note

If you set your paper size to 72mm - 200mm or 72mm - receipt without disabling headers and footers, the printer will not auto cut at the main receipt

Once that's been changed you should be able to print out a receipt.

Set up a cash drawer

Once you've got the printer all set up, you can connect a cash drawer.

The cash drawer connects to your receipt printer. It is triggered to open when you finish a cash sale and the printer prints the receipt.

To set up the Cash Drawer:

1. Plug the RJ12 connector cable (the one that looks similar to a phone line) from the cash drawer into the receipt printer.

2. Go to the following URL: http://localhost:631/printers/. This will take you to CUPS, a network printing service used by Mac computers. It allows you to set up your printers on a network, and customize options such as cash drawer setup.

Receive this screen?

Click here to learn how to enable CUPS for your computer.

3. Once in CUPS, select your printer model.

4. Select Set Default Options from the drop-down menu.

5. From here, select Cash Drawer Control, select Open Drawer 1 and 2 under Cash Drawer, and click the Set Default Options button below.

Your cash drawer should now be all set to go! You can test it out by performing a test print.
Setting up the Star TSP100/143 for Windows
1. Connect the Star TSP100/143 to a power source using the provided power cable.
2. Using the provided USB cable, connect one end to the back of the printer and the other end to your computer.
3. Turn the printer on.
Download the printer driver for Windows

A printer driver is a specialized software that allows the printer to run correctly on your computer. To download this and install your printer, follow the steps below:

1. Go to the Star Micronics website.

2. Click the recommended TSP100 futurePRNT Software Lite driver to download.

3. When the download is complete, go to the Downloads folder on your computer.

4. Right-click the file and select Extract all. Make sure Show extracted files is checked.

5. Once the extraction is complete, double-click the file called Autorun with the file type Application.

6. The Star install wizard will open. Follow the steps to install your printer.

7. Once the installation is complete, plug the printer's USB cable into your computer.

8. Go to Start Menu.

9. Click Devices and Printers.

Your Star printer should now appear in the Devices and Printers list and be ready to use.

Perform a test print

Now that your printer is installed, you can start using it to print your receipts in Retail POS. To perform a test print, follow the steps below:

1. Navigate to Sell > Sales history.

2. Click a sale to expand it.

3. Click Print receipt.

4. Select the receipt template you’d like to use.

This will take you to the print preview screen. If the printer is not your default printer, click Change and select the printer from the list.

You will also want to untick headers and footers and set the paper size to 72mm - 200mm or 72mm - receipt.

Note

If you set your paper size to 72mm - 200mm or 72mm - receipt without disabling headers and footers, the printer will not auto cut at the main receipt.

Once that's been changed you should be able to print out a receipt.

Set up a cash drawer

Once you've got the printer all set up, you can connect a cash drawer.

The cash drawer connects to your receipt printer. It is triggered to open when you finish a cash sale and the printer prints the receipt.

To set up the cash drawer:

1. Plug the RJ12 connector cable from the cash drawer into the receipt printer.

2. Go to your Start Menu > Devices and Printers on your computer.

3. Right-click on your receipt printer, and select Printer Properties > Device Settings.

4. Change the Peripheral unit type to Cash Drawer and set the Unit 1 and 2 options to Document Bottom.

Tip

If you want your cash drawer to fire before the receipt prints you can set the Unit 1 and 2 options to Document Top.

5. Save these settings and test them by performing a test print.
Setting up the Star TSP100/143 for iPad

Note

Note: Please note the TSP143IV USB model is currently not supported for iOS. It is supported on iOS only with a LAN connection type.
1. Open the Retail POS app > Settings> Hardware.
2. Connect the Star TSP100/143 to a power source using the provided power cable.
3. Using a lightning cable, connect the USB-A end to the back of the printer and the lightning end to the iPad. Turn on your printer and tap Add printer. The search for your printer will begin. Newer iPad versions may come with a lightning to USB-C cable. The printer USB port does not support USB-C but only USB-A cables.
4. Under Connected printers, select your printer model and tap Next.
5. Your printer is now added to and paired with Retail POS. You can choose to rename your printer, perform a Test print, or tap Finish.
Perform a test print

Now that your printer is installed, you can start using it to print your receipts in Retail POS. To perform a test print, follow the steps below:

1. Tap the Menu icon (☰) to open the sidebar and select Sales history.

2. Tap a sale to expand it.

3. Tap Print receipt.

4. Select the receipt template you’d like to use and tap Print.

Set up a cash drawer

Once you've got the printer all set up, you can connect a cash drawer.

The cash drawer connects to your receipt printer. It is triggered to open when you finish a cash sale and the printer prints the receipt.

To set up the cash drawer, open up the Retail POS app and follow the instructions below:

1. Tap the Menu icon (☰) to open the sidebar.

2. Tap Settings and choose Hardware.

3. Select the printer you want to attach to the cash drawer.

4. Plug the RJ12 connector cable from the cash drawer into the receipt printer.

5. On the printer settings page, toggle on the Cash drawer enabled setting.

6. Toggle on the Open cash on sale setting

Was this article helpful?

1 out of 5 found this helpful