Why is my inventory in Vend not matching my Shopify inventory?

Setup

  • Vend for Mac or PC
  • Shopify Integration 

Answer

There are a number of reasons why the inventory won't sync or match with Shopify:

  • The product has been edited on Shopify, this will break the link between Vend and Shopify which will stop all product updates
  • A published product was directly deleted and recreated on Shopify. This breaks the link between Vend and Shopify for the specific product
  • Rate limiting - The Shopify account can hit a rate limit due to the full inventory count, receiving a large stock order or bulk editing thousands of product via CSV in Vend.

How to resolve products that have been edited on Shopify: 

  • Spot check the products on Vend and Shopify, if there are additional edits to the product on Shopify this can mean edits were made directly on Shopify which breaks the link to Vend

To resolve:

  1. Unpublish the product in Vend
  2. Delete off of Shopify 
  3. Publish the product to Shopify
    • This will restore the product connection
      • Please note, actioning these steps will result in lost variant level images and SEO. It is recommended to take a backup before actioning.

How to ensure large inventory updates sync from Vend to Shopify:

  • If you have recently made an update to a large grouping of products please allow up to 2 hours in order to see updates sync to Shopify as the request may have encountered an account wide rate limit

How to review product inventory movements

  • A great method to identify what may have caused an inventory discrepancy between Vend and Shopify is comparing the product inventory movements. In Vend, we have the inventory movements view where you can see all movements of a particular SKU. On Shopify, they have an inventory history that does the same thing. 
  • We recommend opening both of these pages side-by-side and checking off each movement one at a time. If you notice that a movement on one platform hasn't occurred on the other, that could mean one of the previously mentioned problems occurred.
  • A great example of what might be uncovered by this method is you may see that you returned an order on Shopify which caused the inventory to increase, but you didn't replicate that movement in Vend, which would then cause a miss-match.

Additional Information

 

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