Multi-Outlet inventory with the BigCommerce integration

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When setting up Vend with BigCommerce, you can now combine and sync inventory from multiple Vend outlets and surface this on your BigCommerce store. You can select the inventory from one or more Vend outlets and make this available online for your customers to purchase.

  Important

  • Once your Vend and BigCommerce accounts are connected, Vend becomes the system of record.
  • You should manage your product catalogue, pricing and inventory information in Vend to ensure everything stays accurate and up-to-date.
  • BigCommerce feeds important information back to Vend such as online sales, new customer or existing customer information associated with a sale, and inventory from a sale to keep stock levels in sync.
  • Please click the following link for more on how to use the BigCommerce integration!

Setting up

1. In your Vend store, navigate to Setup -> Add-ons.

2. Once you are on the Add-ons page, find BigCommerce. Select the pencil icon on the right.

3. In your Vend settings page for BigCommerce, you will see a section titled Sync Inventory Levels.

4. In this section, click the outlets whose inventory you wish to combine and sync to your BigCommerce store.

  Note

The outlet linked with the register you have chosen for your BigCommerce orders will always be included by default.

5. Save these settings and head over to your BigCommerce store.

Your inventory from these outlets will now be combined and displayed on the relevant products in your BigCommerce store!

How is this stock combined?

While inventory from the selected outlets will be combined and surfaced online, in Vend inventory will always be reduced from the outlet whose register is linked to your BigCommerce store. A breakdown of this can be seen in the screenshot below:

  Important

In BigCommerce, make sure you set "track inventory" to "on" for products that you are syncing with Vend. If inventory tracking on your BigCommerce products is turned off, inventory changes for these products will not be synced between BigCommerce and Vend.

Stock Transfers

Vend inventory will always be reduced from the outlet whose register is linked to your BigCommerce store, even though inventory from multiple outlets is combined and surfaced on BigCommerce. When an order is made in BigCommerce, it is possible that the inventory sold could be more than the inventory available in the single outlet whose register is linked with BigCommerce. This will result in the outlet going into negative stock. To resolve this and fulfil the order you will need to perform a stock transfer to transfer stock from other outlets to the outlet you are fulfilling the order from.

Because Vend will combine and sync updated inventory levels to BigCommerce after every inventory movement, as soon as you send a stock transfer, inventory will be deducted from the source outlet and updated on BigCommerce. However, it will update in Vend once the transfer has been received. It is, therefore, advisable that you receive any sent stock transfers involving BigCommerce products as quick as possible to avoid any misrepresented stock totals in your BigCommerce store.

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