Why do I get a 'Product not found error in the Sell Screen' but the product exists in Vend?


Latest update: - Nath Cohen

Question

Why do I get an error message that says 'Product not found error in the Sell Screen' on the Sell Screen however I can see the product in the product page?

Setup

  • Vend for Mac or PC 

Answer

As barcodes see capital letters as different characters, it's important that your SKU number in Vend matches the exact barcode printed on your product.

If your barcode has a capital A for example, it's important you include this capital A in your SKU.

Additional Information

How to change product SKUs to upper case or lower case (will link once approved)

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