Question
When I click Pay Account Balance under a customer's name to pay off their balance, the total does not go to my EFTPOS/credit card terminal.
Setup
- Retail POS for Mac or PC
- Integrated payment terminal
Answer
The Pay Account Balance feature does not integrate with any payment terminals. You must process these payments manually on your terminal and then enter the payment using Pay Account Balance.
Alternatively, you can take a payment via integrated payment type during a sale. To learn more, refer to our Paying off a customer's On Account balance guide.