How to refund an Afterpay sale

  Important

The way customers use Afterpay is changing!

Afterpay Card is a contactless Mastercard stored in the customers Apple or GPAY wallet which is allows them to tap their mobile device on the payment terminal.

This is processed as a card payment and requires no setup by the retailer.

Vend will continue to support the barcode system in addition to the card system until July 2021.

For further information about this change, please refer to the Afterpay Help article.

Setup

  • Vend for Mac or PC
  • Vend on iPad 
  • Afterpay

Steps

  1. Click Sell

  2. Click Sales History

  3. Click Process Returns

  4. Find the Afterpay sale you want to refund

  5. Select the Afterpay sale and choose Return.

  6. This will open the sale on the Sell Screen

  7. Click Return

  8. Click Afterpay

Additional Information 

  • This will process 100% of the amount paid to you by Afterpay and return the item to stock.
  • Now when a sale is processed via Afterpay, the sale will be restricted to be refunded only using the Afterpay payment enabled. This will disable any other payments to refund an Afterpay sale. - This is only available on the Vend app version 3.1.4

 

 

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