Can I disable the Confirm Customer Signature prompt in Vend when taking payments on my WorldPay terminal?


Latest update: - Shane Connaughton

Setup

  • Vend for Mac or PC
  • Vend on iPad
  • WorldPay terminals iPP320/iSMP4 

Answer

No. It's not possible to disable this prompt. 

Additional Information

Some card brands are no longer requiring signatures for approval; however, this does not change the way that cards/terminals communicate and determine which verification method to use.

The change is a shift in liability, where the merchant is now allowed to take on the risk of not asking for a signature. Those card brands will still respect the merchant’s request to challenge a chargeback where they haven’t captured a signature.