My counted cash is not matching my expected cash


Latest update: - Lucia Palozzi

Problem

The amount of cash in my cash drawer does not match the expected cash on my register closure 

Setup

  • Vend for Mac or PC
  • Vend on iPad

Cause

  • Cash error
  • A cash sale was not processed in Vend
  • Sales from other dates are being included in the closure
  • A sale was done on the wrong register

Solution

Cash Error 

  • Confirm with all staff managing cash that no errors were made in taking payment/giving change 

A cash sale was not processed in Vend 

  • If cash payment was taken, but the sale was not processed in Vend, the expected cash will not match the counted cash
  • To account for the sale, you will have to recreate the sale 

Sales from other dates are being included in the closure

A sale was done on the wrong register 

  • If a sale was processed under the incorrect register, it will be counted in the register closure for that register 
  • Follow these steps to correct the register that a sale was done on