Why doesn't my batch report match my register closure expected amount?


Latest update: - Lucia Palozzi

Setup

  • Vend for Mac or PC 
  • Vend on iPad

Answer

Manually Entered Sale/Return

  • If a sale/return was processed directly on your credit card terminal without entering the sale into Vend, it will not be included in your Vend register closure

Sales from Other Registers

  • If a sale was processed under the wrong register, it will not be included in the register closure for the register you are closing

Online Sales

  • If you use an ecommerce integration and your ecommerce sales are set to go to your in store register, they will be included in your register closure

Backdating Sales

  • If a sale was backdated it will be included in the register closure for the day it was actually processed

Syncing Sales

  • If a sale had to be synced due to being in offline mode OR the sale was errroed, it will be included in the register closure for the day the sale was synced successfully 

Additional Information

Follow these steps to see which sales are being included in your Vend register closure.