Hi. How can we help?

A product spreadsheet import to create products with variants has created each variant as a separate product

Problem

Separate products were created for each variant after importing a .csv, .xlsx or .xls product file instead of creating a parent product with variants under it.  

Setup

  • Retail POS for Mac or PC

Cause

Not having handles/having different handles for product families

Solution

  1. Delete the individual products that have been created by the file import 
  2. Open the product file
  3. Enter an identical handle into the handle column for each product family (a parent product and its variants)

Additional Information

How to Bulk Delete Products in Retail POS

Was this article helpful?

0 out of 0 found this helpful