Two sales seem to have merged together in the Sales Ledger

Problem

It looks like two sales have 'merged' into one receipt number so aspects of the two sales like products, payments and customers are connected to one sale but should be separate. 

Setup

  •  Vend for Mac or PC
  •  Vend for iPad

Cause

If an error occurs after payment, the completed sale will be shown again on the Sell Screen. It's possible for the cashier to then delete the products or customer and this is all recorded on the original receipt number.

Anything you then add to that sale will be recorded under that original receipt number - essentially merging the two sales into one. This also cancels out the previous products and customer but with both payments applied. 

Solution

To resolve this you'll need to void the sale that includes the two merged sales and create two new sales from the Sell Screen, replicating the products, customers and payments that should have been attached.

How to recreate a sale

  1. Navigate to Sell
  2. Add the products, discounts etc to mirror the previous sale
  3. Click Park Sale
  4. Add a note if required, then click Park Sale
  5. Navigate to Sales Ledger
  6. Locate the sale
  7. Click to expand
  8. Click Apply payment/refund
  9. Select the payment type from the drop-down
  10. Type the amount (for a refund type -X)
  11. Select a date/time for the payment
  12. Click Save
  13. Back on the Sales Ledger, locate the sale again
  14. Click to expand
  15. Click Edit Sale
  16. Enter the correct sale date and time 
  17. Click Save

Additional Information

  • When manually applying a payment to a sale, the payment will be contained in the current open Register Closure.