What causes errored sales?


  • Retail POS for Mac or PC
  • Retail POS on iPad


Errored sales can be caused by:

  • Working in offline mode for an extended period of time
  • Making changes to taxes/products/settings while a sale using those settings was on the sell screen
  • Leaving a sale on the sell screen and changing in/out of training mode 
  • Issues with the Internet - quick internet dropouts or disconnections, slow upload/download speed

Additional Information

How to send an errored sale to Retail Support on iPad

How to send Support an errored sale on Mac or PC

Did this answer your question?
Have more questions? Contact us so that we can help you out.