Can I do an exchange on iZettle?

Setup

  • Vend on iPad
  • iZettle 

Answer

No, integrated exchanges are not possible with iZettle. 

Additional Information

As an example, if a customer purchased an item with iZettle for £10 and wanted to exchange it for a £20 item, (so £10 to pay) that would not work. This is because iZettle can only process returns and not exchanges - unfortunately this is something set by iZettle which we can't change.

If a customer is exchanging an item and paid with iZettle, you can refund the original item and then charge them for the new item on a separate sale.

Returning a sale on Vend's iPad app

 If a customer purchased an item with iZettle and wanted to exchange it for another item with the same price, that would be no problem as you'd close off the sale as 0.00 cash.

If a customer purchased an item with iZettle for £10 and wanted to exchange it for an item with a lower price, that would be no problem as you'd be refunding £5.