How are Shopify customers linked to Vend?

Setup

  • Vend for Mac or PC
  • Shopify

Answer

 There are two ways Shopify customers sync to Vend:

  • If a customer places an order on Shopify with an e-mail that already exists for a customer in Vend the order will fall under the existing customer in Vend
  • If a customer places an order on Shopify with an e-mail that does not link to a customer in Vend, this will create a new customer in Vend

Additional Information

Vend will not update customer details changed on Shopify. Any updates made on Shopify to customer fields will not send over to Vend after the initial customer creation.