How to put your Vend account on-ice

Latest update: - Jordan Smith


Vend offers an On-Ice service, which allows you to put your account on hold temporarily. While your account is On-Ice, we retain all your store data until you're ready to use your account again.


  • Vend for Mac or PC


  1. Sign in as an admin user
  2. Click Setup
  3. Click Billing
  4. Scroll down to the bottom of the page
  5. Click Cancel My Account
  6. Select Put My Account On-Ice
  7. Select a reason from the dropdown list 
  8. Click Put My Account On-Ice

Additional Information

If you need to access your store data while your account is On-Ice, you may want to complete the steps below before you put your account On-Ice.

  • Export your Sales Ledger. The Sales Ledger can be exported 1000 lines at a time. This is exported from the Sales Ledger page.
  • Export your Product list. This is exported from the Products page.
  • Export your Customer list. This is exported from the Customers page.
  • Export your Register Closures from Reporting -> Register Closures.
  • Export your Sales reports. These can be found under Reporting -> Sales Reports on the sidebar.
  • Export your Tax reports. These can be found under Reporting -> Tax Reports on the sidebar.
  • Export any additional reports you might need including any gift card and store credit reports. Each reporting page has an export button.

How do you unfreeze a Vend account that is on-ice?

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