Using your CardConnect Terminal with Vend


Latest update: - Racene Ratnaswamy

CardConnect makes payments simple, secure and reliable. This article will talk you through how to set up your CardConnect payment terminal and how to use your payment terminal in store.

CardConnect Terminals include:

  • Ingenico iPP320 and iPP350
  • Ingenico ISC 250
  • Ingenico iSMP4

This article includes:


Set up your CardConnect payment terminal with Vend

How to set up each payment terminal

The following steps will need to be followed for each CardConnect payment terminal you want to use. You can complete these steps on any computer, provided it's connected to the same network as the payment terminal.

Important: Each payment terminal can only be paired with one Register at a time.

Connect the CardConnect payment terminal

1. Connect the payment terminal to a power source.

2. Turn the payment terminal on.

3. Plug your payment terminal into your Internet router using an Ethernet cable (they need to be on the same network!).

4. Once your payment terminal is connected to the internet, it will display a Bolted image on the payment terminal screen.

Note: If your payment terminal becomes disconnected, the payment terminal will display a Unbolted image.

5. You will be asked to set the time on your payment terminal, please ensure this is correct as this will have an impact on the daily batch and settlement.


Connecting your CardConnect payment terminal to your WiFi network (optional)

You may want to connect your CardConnect payment terminal to your wireless internet rather than plug it into your router directly. For more information, check out our How to connect CardConnect iSMP4 terminal to Wi-Fi network article. 


Create the payment type in Vend

1. Log into your Vend store. Open the Setup tab. (On the Vend iPad app this can be found under Dashboard - Setup).

2. Select Payment types.

3. Click the Add Payment Type button.

4. In the Add New Payment Type drop-down, choose CardConnect.

5. Click Begin Setup.


Connect payment terminal to Vend

1. On the CardConnect payment type page, enter the name of your Payment Type.

2. In the Pair Payment Terminals section, click Connect a Terminal.

3. A prompt will open stating CardConnect Integrated Payment would like access to your Vend Account. Click the Allow Access button.

4. Enter the serial number of the payment terminal you want to pair with this computer.

Note: The serial number will be printed at the top of your payment terminal screen.

5. Click Pair.

6. We'll send a test transaction for $0.01 to make sure the payment terminal is connected and working.

7. In Vend, select Yes to accept, then on the payment terminal choose X to cancel.

8. If you have more than one register, choose which register you'll be using this payment terminal with.

9. Click Next.

10. Fill in your contact information and click Finished.

11. Your payment terminal and payment type will now be set up. Click Save Payment Type

If you're having trouble connecting your CardConnect payment terminal to Vend, get in touch with our Support team.

Repeat the above process for each payment terminal you need to connect.


Reassign a payment terminal to a new register

If you want to use a payment terminal you've already connected with a different register, you'll need to reassign it.

1. Open the Setup page.

2. Choose Payment Types.

3. Find CardConnect and select Edit.

4. In the Pair Payment Terminals section, click Connect a Terminal.

5. A prompt will open stating CardConnect Integrated would like access to your Vend Account. Click the Allow Access button.

6. Enter the serial number of the payment terminal you want to reassign.

Note: The serial number will be printed at the top of your payment terminal screen.

7. You will see an error message advising this payment terminal is already connected. Click the highlighted area.

8. You'll be asked to confirm you want to reassign the payment terminal. Click Yes.

9. We'll send a test transaction to the payment terminal.

10. In Vend, select Yes to accept, then on the payment terminal choose X to cancel.

11. If you have more than one register, choose which register you'll be using this payment terminal with.

12. Hit Next.

13. Fill in your contact information.

14. Click Finished.

15. Your payment terminal is now set up.


Taking payment with your CardConnect payment terminal

When you open the Sell Screen, you may need to refresh your data. Click the green onlinebutton at the bottom of the page, and select Reset Data.

On the Vend Sell Screen:

1. Add your items to the sale and click Pay.

2. On the payment screen choose CardConnect.

3. Vend will display the amount you should receive.

4. The payment terminal will show the amount to pay.

5. Your customer can then tap, swipe, or insert their card to complete payment.

6. Vend will display whether the transaction is accepted or declined.


Processing a manual transaction on your CardConnect payment terminal

To process a manual transaction with your CardConnect payment terminal, you need to create a new payment type and set it up with a gateway URL. To do this, follow the steps below:

1. Log into your Vend store. Open the Setup tab. (On the Vend iPad app this can be found under Dashboard - Setup).

2. Select Payment types.

3. Click the Add Payment Type button.

4. In the Add New Payment Type drop-down, choose Other Provider.

5. Click Begin Setup.

6. In the payment information section, enter a Name such as CardConnect Manual Entry

7. In the Gateway section, enter this URL https://econduitapp.com/vendprocess.aspx?rsid=1220&manual=1

8. Click Save Payment Type.

Taking payment with a Manual Transaction

On the Vend Sell Screen:

1. Add your items to the sale and click Pay.

2. On the payment, screen choose CardConnect Manual Entry.

3. On your payment terminal, it will ask for Pan, Expiry and CVC.

4. Enter your customer's card details.

5. Vend will show you whether the transaction is accepted or declined.


Processing a return

Returns are processed using the standard Vend return process. You can see this here.

Once you've selected CardConnect as the payment type, the transaction will be sent to the payment terminal.

A manager will need to authorise the return using their password on the payment terminal.

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