How to refund a sale without a receipt number


Latest update: - Sam Pallesen

Objective

Process a refund independent from the original sale.

Setup

  • Vend for Mac or PC 

Steps

  1. Click Sell
  2. Add the items to the sale that you want to refund
  3. Click on the item you have added to the sale
  4. In the quantity field, enter a negative value ( -1 for example )
  5. Repeat steps 3 and 4 for all of the products you want to refund
  6. Click Pay
  7. Select the desired payment type
  8. Click on the amount you are refunding
  9. The refund will now be processed in Vend

Additional Information

This will not be linked to the original sale in the sales ledger, so from a record-keeping perspective, it should only be used if there is no way of finding the original receipt number.

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